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In this tutorial, you'll learn 36 effective English phrases for professional customer service, ideal for call center employees or anyone dealing with customers over the phone. The lesson emphasizes proper phone etiquette, starting with a greeting that includes your company name and your own name, such as "Hello, English for Professionals; this is Derek from customer service. How can I help you today?" It also addresses situations where customers may be upset or have complaints, preparing you to respond appropriately to various customer interactions. The lesson aims to enhance your communication skills in customer service scenarios.