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In response to consumer complaints, NBC6 is highlighting issues surrounding confidentiality agreements that some consumers are forced to sign to obtain refunds. Investigator Sasha Jones notes that this trend is on the rise, with lawyers advising consumers to carefully consider their choices before agreeing to such terms. The report discusses various consumer disputes, including problems with faulty solar panels, a dishonest used-car dealer, and ineffective hearing aids. However, the consumers involved cannot be interviewed since they signed confidentiality agreements, raising concerns about accountability and transparency in business practices.
