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question one you are going to listen to a telephone conversation between a caller and a call center operator as you listen complete the numbered spaces in the identification form in the book first you have some time to look at questions 1 to 5 now the test will be begin you should answer the questions as you listen because you will not hear the recording a second time listen carefully and answer questions 1 to 5 platinum card service Rebecca speaking how may I help you Iamp;#39;ve got a few problems with my credit card account okay what is your credit card number letamp;#39;s see itamp;#39;s here somewhere ah here it is is can I just take the card number please yes itamp;#39;s 692 6922 343 3431 471 47 8921 8921 right can I just check that um 692 3431 47 8 921 thatamp;#39;s it and your name Carlos D Silva I just need to check a few details for identification and security if youamp;#39;ll bear with me thatamp;#39;s okay and whatamp;#39;s your post code se18 PB S1 8pb that