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In this tutorial, Emily Ryan, co-founder of the digital marketing agency Westfield Creative, introduces how to create a customer satisfaction survey using SurveyMonkey. Located near Chicago, the agency specializes in email marketing and surveys. Emily guides viewers to begin by clicking the "Create Survey" button in the top right corner of SurveyMonkey. She highlights the "Build it for me" option, which allows users to create a survey quickly and easily, requiring minimal input from the user. The feature streamlines the process and makes it accessible for anyone looking to gather customer feedback.