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In this video tutorial, we explore how to use docHub for capturing forbearance agreements through an online banking portal, focusing on a customer named Sarah Rose. Facing financial hardships that hinder her loan payments, Sarah aims to fill out a forbearance agreement to reduce her monthly payments. Upon logging into her banking portal, Sarah finds her profile information pre-loaded. She clicks the link to access the forbearance agreement, where docHub pre-populates her details for convenience. The form includes field validation, guiding her to input accurate information and ensuring all necessary fields are completed before submission.