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How to Unify company record and save your time

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How to unify company record

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hi everyone welcome to unify this is our first ever unify and it is a partner webinar series under the inspire umbrella and weve created this to help bring sales product and partner knowledge together each of these webinars will have a different business focus but this one specifically will focus on the customer experience youll be able to hear from joel who is on our zoho sales team samir who is one of our pre-sales engineer leads and michelle from three leaf who is part of our partner community we wanted to go ahead and create this webinar series to help promote learning and growth as well as opening up a conversation and helping collaboration between partners and zoho with its partners my name is anna i am a partner experience executive here at soho and i work directly with a partner team some of yall may know me as your partner account manager which we will talk more about in a later slide but first i want to talk about who is dedicated to what so i do see a lot of issues when

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What is OpenScape business?

Atos Unify OpenScape Business offers small and medium businesses a single unified solution for voice, presence, conferencing, contact center, messaging, and mobility. This gives you an easier path to move to the next level of communications, from voice to UC and from hybrid TDM to full IP.

What is OpenScape 4000?

The OpenScape 4000 is the convergent IP communication platform for companies with 200 to 100,000 employees.

How do I record a call in unify OpenScape?

Log on to OpenScape Business Assistant. Click Setup Wizards Central Telephony. Click Edit to start the Call Detail Recording wizard. Click OK Next followed by Finish.

What is OpenScape contact center?

OpenScape Contact Center is a multi-channel system for routing, tracking and processing customer interactions over the telephone, email and web chat, providing intelligent routing based on skills, ensuring that all customer contacts are routed to the person to deal with the interaction as quickly as possible.

How does OpenScape work?

Each person sets their preferred device (e.g. office phone, home phone, mobile phone, laptop) and OpenScape will forward all calls to that device. For additional convenience, your preferred device can automatically change based on your Presence status.

What is OpenScape used for?

OpenScape Business clients manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals. offers an integrated WebRTC based VoIP client as an option.

What is unify com?

Unify, is an Atos company headquartered in Munich, Germany and is present in over 100 countries. The company provides software-based enterprise unified communications including voice, Web collaboration, video conferencing and contact center, networking product and services.

What is OpenScape business?

OpenScape Business Telephony, Unified Communication and Collaboration. Combines powerful Enterprise Telephony, Presence, Chat, Conference, Mobility, Voicemail, Fax, Collaboration, Video, Contact Center and Security in a future-proof solution design.

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