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A Software Maintenance Agreement (SMA) functions as an extended warranty for software, ensuring access to the latest versions and ongoing improvements. Benefits of an SMA include access to current releases of PCDMS, version compatibility with customers and suppliers, and unlimited technical support. While technical support is available without an SMA, it incurs a fee of $150 per issue. To order an SMA upgrade, customers should first receive a quote and then provide a purchase order. Delivery of the SMA kit, which includes a pen, a USB flash drive, and an agenda book, typically takes about a week after the order is processed.