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welcome to try podcast episode 304 its Monday September 16 and dick alec wants to talk about the five key components of a maintenance service agreement thats right maintenance service agreement not a contract whats the difference well lets listen in this session I want to cover what I consider some key points in a customer agreement and you notice that I didnt call it a contract I called it an agreement or a maintenance service agreement I found that many times people put up a barrier when you say contract but if you ask them to sign a maintenance service agreement just seems like that barrier kind of comes down and and its a lot easier to get some agreement on it and it doesnt sound quite as legal you dont get the legalism that you would when you say contract now one thing I want to make sure in this in this try podcast that we understand Im not offering legal advice its important that you develop your own agreement and you get your own legal counsel and let them you know l