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In Try Podcast episode 304, Dick Alec discusses the five key components of a maintenance service agreement, distinguishing it from a contract. He notes that calling it an "agreement" rather than a "contract" can help reduce barriers for customers, making it easier to obtain their consent. Throughout the episode, he emphasizes the importance of developing a personalized agreement and seeking legal counsel, clarifying that he is not offering legal advice. The discussion aims to provide insights into effective customer agreements while maintaining a more approachable and less formal tone.