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Jamison, an in-house lab technician at Impact Networking, discusses troubleshooting common fax line issues. To start, ensure the fax is operational by pressing the fax and on-hook buttons. If no sound is heard, check that the phone cord is connected to the line port, not the phone port. Pressing the on-hook button again should produce a modem noise. If you are having trouble receiving a fax, dial your fax machine's number from a phone; hearing the modem noise confirms the issue is not on your end. Jamison hopes this guidance helps resolve fax issues.