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In this segment of "Ask the HR Expert," the speaker addresses common questions regarding employee reference requests. Key points include the importance of having a clear policy that mandates all reference requests go through HR to ensure compliance and consistency. Written consent from the employee should be obtained before providing a reference, and both the request and response should also be in writing. This practice helps mitigate risks, particularly in defamation claims that may arise from negative references. By establishing these protocols, organizations can protect themselves and manage reference inquiries more effectively.