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A Master Service Agreement (MSA) is a contract between two parties that outlines expectations and responsibilities, ensuring a smoother contractual process. It specifies the services included and aims to expedite future agreements. Also known as a Service Level Agreement (SLA), an MSA covers essential aspects such as confidentiality, ensuring parties do not disclose sensitive information; delivery requirements, detailing responsibilities for service delivery; dispute resolution, outlining processes for conflict management; geographic locations, agreeing on where services will be performed; and intellectual property rights, defining ownership and usage terms for materials produced.