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In this video, Matt introduces Joshua, the property manager, who focuses on tenant relations. They discuss the challenges of managing a difficult tenant, highlighting a recent incident with a new tenant who has been disruptive. This tenant has been making excessive noise early in the morning, doing laundry after hours despite a posted notice against it. Additionally, she has been having loud arguments and smoking in the building, violating the property's no smoking policy. Moreover, her boyfriend, who is not on the lease, has been living with her, breaching a specific clause in the lease agreement regarding unauthorized occupants. The discussion revolves around addressing these issues with the tenant.