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hi Im Maris and in this video Im going to be covering the quality improvement process along with different types of patient safety events Im going to be following along with flash cards from the leadership section of our fundamentals flashcard deck if you have a set of your own I would invite you to follow along with me all right lets get started so first up we are talking about the quality improvement or Qi process and this is what it sounds like its the process by which we find ways that we can improve the quality of the care that we deliver to our patients this is very important it goes right along with evidence-based practice right if theres a better way to do something we want to figure it out we want to see how we can improve the quality of our care so lets talk about the QI process so the first step in the QI process is to establish the standard of care so for instance what is the Benchmark or the best practice so lets say were talking about decreasing patient falls on