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In this tutorial, the speaker discusses "request types" within a JIRA project, specifically how they relate to service configuration. They explain that request types serve as a method for mapping user requests to specific service management actions. The tutorial emphasizes the configuration aspect of the services project in the JIRA backend, which functions similarly to a standard project but includes additional service-oriented features. The choice of request type is highlighted as critical, as it determines the corresponding workflow, screen scheme, and field configuration for an issue, dictating the overall process and management of that task throughout its lifecycle.