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hi Im calling because I would like to book a room hello when will you be staying with us? July 21st Is that for one night? Yes, it is what size room will you need? It just me, so a single room I understand. Would you prefer a smoking or non-smoking room? non-smoking, please do you have a laundry service? yes we do put your dirty clothes in the box and leave it by the door is there a gym in this hotel? yes, there is on the second floor sounds good I will send the confirmation by email thank you for calling thank you. bye welcome to the vacation hotel how can I helpyou ? Hello, I have a reservation for today May I have your name, please? its James Stewart okay mr. Stewart according to our records aroom for two guests was booked under your name no there must be some mistake. I have booked room for four persons just a moment. let me check it again Here we are your booking is for the 19th, right? yes, exactly we have your room ready mr. Stewart its on thethird fl