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In the video, Camille B, the HR counselor, emphasizes the importance of exit interviews as a valuable HR tool that can provide insightful information about the workplace. Conducted by a neutral interviewer, these interviews help uncover critical insights that can inform company strategies, management development, and annual reviews. The ultimate goal of exit interviews is to retain skilled employees, regarded as the business's most valuable asset. Camille outlines five key questions that HR professionals should ask during exit interviews, starting with whether employees felt they were provided with the right tools to perform their jobs effectively.