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Effective correspondence, whether positive or negative, should be concise, clear, and easily understood. This tutorial focuses on writing letters of complaint, acknowledging that expectations may not always be met due to poor customer service, unfulfilled promises, defective items, or similar issues. Writing a complaint letter often stems from an emotional response, necessitating action or notification to the responsible party. To create an effective letter, it’s advised to first draft your initial thoughts, especially when emotions are heightened, and then discard that version. This allows for a more focused and rational approach to identifying and presenting the key points in the final letter.
