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In this tutorial, Mark discusses how to write a service contract. A service contract formally identifies the agreement between a service provider and the recipient, applicable in various contexts, from home delivery to inter-organizational work. The service provider is responsible for fulfilling specific provisions—such as installation or implementation—while adhering to standard rules and regulations. The contract serves to ensure that the provider is covered in case of unforeseen events that could hinder service delivery, such as a vehicle breakdown. Ultimately, it specifies the service to be provided and safeguards the provider against potential issues.