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Hello. My name is Emma, and in todays video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, lets talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and youre trying to make your customers as comfortable and happy as possible. Youre also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. Theres many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, youll be using customer service, or as a hostess. If youre the manager of a store, youll be using customer service. If you
