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Katie from Dr. Smith's dental office is calling Bragg to confirm details before his Thursday appointment. She checks if there are any changes to his United Healthcare insurance and confirms that it is still valid. Bragg asks about the cost of the appointment, to which Katie explains that a general hygiene appointment typically ranges from $175 to $250, depending on the services needed. She mentions that insurance usually covers a significant part of this expense and offers to have Cathy, the office manager, provide more details.