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hey your CX tweak of the week what I see is that we are of course a CX professional very busy and what I want you to do is to make sure that you have a CX story sheet oh you think CX fact sheet I remember that yeah but this is something different what I want you to do is to take a Word document or a PowerPoint or Excel whatever you want and write down five customer stories that you can use whether its different personas whether its different moments in customer Journeys whether they were good experiences bad experiences and make sure that you catch a couple of basics whats the name of the customer what was the situation the customer was in before it happened what was the job to be done for the customer how did you as a company treat the customer and what was the result it would be even better if you have some photos yes make sure you have a CX story sheet um so you can use it over and over again Im curious if this tip helped you out a little bit put it into the comments and for now