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hi Jim Brandt with best practical here today Iamp;#39;d like to experiment with some of the AI tools that are currently available out there and see if we might be able to use them to help us write some RT scripts so what are scripts in RT uh RT has a built-in automation engine and we call them scripts without the T and each script is composed of a condition the thing that determines whether it should run or not and then an action the actual thing that you want to do and itamp;#39;s fairly simple at the top level if the condition is true youamp;#39;re going to run the action if the condition is false then weamp;#39;re going to skip the action so RT uses this to send email uh in really simple cases so you can see uh scripts in your system on correspond so if thereamp;#39;s a reply on a ticket notify owner so send an email to the owner but you can do a bunch of other things with scripts as well uh including automatically updating ticket information for example so hereamp;#39