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you hi everybody were gonna go over the within this video so logins to dashboard and go to messaging at the top left of the screen its fort icon and you will see the messaging area click the hamburger icon here on the top part you have more than one website make sure to choose the website that youre looking for past messages for in this case were gonna choose hot chili as our sample site for the purposes of this video once you have chosen the site youll see these options at the top you can select just chats ticket only or select both and you will have different statuses depending on the state of the message on the right here youll see these are close tickets these are open support tickets this is an open chat which means its a Miss chat means somebody requested a chat and there wasnt an answer if it is closed it means that chat was completed now you can sort these messages over here you click on open to filter or open the messages now youll see these are all open messages and