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[Music] in order to subscribe to my channel please click here or click here please share comment and like my videos and channel hello guys welcome to sas word service now this is our new series servicenow practical use cases in this series we will talk about different practical use cases for different elements of service now like business rules client scripts glide ajax or other apis which we have in service now so starting with five use cases of client scripts scenario one the first scenario is if the caller of incident is vip user then urgency should automatically set to high and they should be an alert to the user creating the incident that the current caller is a vip user and the urgency has been set to high let me show you this requirement and the solution in my personal developer instance this is my personal developer instance in order to fulfill this requirement we have to first see that how exactly you can identify vip user so let me show you that first so for that we will go t