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hi welcome for this cx tweak of the week my name is ninabloom and i help you become even a better cx leader today im having a very interesting challenge for you its time to go out there and solve a customer complaint yes you not somebody from customer service but its you and why do i ask you this because i learned at fottenfall its a large dutch energy company they ask leaders to go out and solve complaints i think its a brilliant example of engaging leaders but maybe if not everybodys doing it yet why not start it yourself so go out find a complaint call the customer solve it and why should you do it first of all you have customer contact you can use it in your internal communication but also you experience maybe how easy or difficult it is to solve and last of all you can inspire others to do the same