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all right it looks like the recording and the transcription are both live so I am going to get us started uh welcome to session two of the program year 2024 EAP training and this is going to be an overview of EAP intake for the purpose of this training is to provide a broad overview of intake process and to review best practices we will be talking about intake overview common errors communication with applicants and finally best practices so generally speaking intake consists of the following major steps thereamp;#39;s a documentation review followed by a household eligibility review and then the benefit eligibility review during the documentation review intake reviews the application documentation to ensure that all required documentation has been submitted as part of the application this is going to include a fully completed and signed application photo ID for the head of household which is defined as the person who is submitting the application on behalf of the household roof of so