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hello and welcome to our video on setting up SLA Zoar service level agreements as theyre also known youve probably already taken a look at the priorities and priority hierarchy video and if you havent Id recommend go ahead and taking a look at that one because the way the priorities and priority hierarchy are configured will impact how the service level agreements function as well in this video were going to go ahead and take a look at service level agreements and how theyre configured and as youll notice we are already logged in to track it and in the configuration section if you dont remember how to get to configuration its pretty easy once youre logged in to track it you just go in and click on the menu on the left hand side and select configuration the easiest way to get to SLA s is to look on the left hand side of the configuration menu here click on SLA is in business rules and youll see the service level agreements option is right here in the top Center so were goin