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In this listening test, you will hear recordings and answer questions based on what you hear. You will have time to read the instructions and questions, as well as check your work. The test consists of four parts, with each recording played only once. At the end of the test, you will have ten minutes to transfer your answers. Part one involves a train company representative conducting a customer satisfaction survey with a woman named Sophie Bird, who is a journalist. They discuss her train journey and background.