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in this video we are going to discuss about the first phase of incident life cycle the first phases incident detection and recording so what we will do in incident detection and recording in incident detection of recording the first point is the first time you receive a call the second point is incident details from service desk or event management systems are the inputs for the incident management team resultant actions are to be performed our record basic details of the incident that means recording the basic details of the incident which is given by the input to this team by the service desk or event management system steam alert specialist support group or groups as necessary based on the issue categorized start procedures for handling the service request if it is a service request the procedure needs to be followed also is to be taken care by the incident management team here we will be talking about a small example they are a new status four to five new status in one of the site...
