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[Music] section one you will hear a conversation between a printing company employee and a customer first you have some time to look at questions 1 to 5. you will see that there is an example which has been done for you on this occasion only the conversation relating to this will be played first good afternoon welcome to matrix printing im john smith how can i help you good afternoon im here to reprint a brochure for our hotel there are some pages that need revising the customer says the brochure sample needs revising so brochure has been written in the space now we shall begin you should answer the questions as you listen because you will not hear the recording a second time listen carefully and answer questions one to five good afternoon welcome to matrix printing im john smith how can i help you good afternoon im here to reprint a brochure for our hotel there are some pages that need revising sure how may i address you oh im mary jane from central hotel chains nice to meet you