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cool so yeah it looks like were just about ready to start here so Im gonna start with some introductions my name is Christian Ill be your host Im in the uh web operations Department and uh I got asked to host the series on the webinar so basically what well be doing today before I introduce everybody else were going to be taking a first look at OCA which is the new online Big Ticket portal and well be going through how to create you know some simple tickets uh secondary actions how the program works and itll be just kind of a first impressions of it and then subsequently well be doing uh deeper Dives and spotlights on certain features and stuff okay now before we get into it too much further Ive got Ariel Maddie shes the web operation supervisor shell be in the chat helping with questions today say hey Ariel hey Ill likely be popping in now and again to uh uh you know give my tips and and search as well so dont be surprised if I jump in now and again yeah awesome weve a