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hello and welcome to our video on setting up SLA Zoar service level agreements as they're also known you've probably already taken a look at the priorities and priority hierarchy video and if you haven't I'd recommend go ahead and take a look at that one because the way the priorities and priority hierarchy are configured will impact how the service level agreements function as well in this video we're going to go ahead and take a look at service level agreements and how they're configured and as you'll notice we are already logged in to track it and in the configuration section if you don't remember how to get to configuration it's pretty easy once you're logged in to track it you just go in and click on the menu on the left hand side and select configuration the easiest way to get to SLA s is to look on the left hand side of the configuration menu here click on SaaS and business rules and you'll see the service level agreements option is right here in the top Center so we're going t...