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hi Im Barton from rattler comm and Im here to help you get the most out of our property management tools in this video were going to show you how to handle maintenance requests that are coming in from your tenants once theyve actually submitted those requests so Ive logged in at this point Ive landed on my properties dashboard what Im gonna do first is actually come down to the maintenance tab right here on the left-hand navigation click on maintenance weve already submitted a maintenance request from Carol Richardson on our property right here so you can see its showing up its time-stamped when it actually came in so you know how important some of this is it also gives you this importance flag in this case major and so were gonna click into that and you can see the messages from Carol saying theres a lot of water coming from this faucet shes supplied us with a photo so we can actually get a better idea of whats going on and then she has actually written another message