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hello in this video in my help desk software and technical support series Im talking about product evaluation strategies and support standards in this video we will talk about the idea of product standards including the case for standards how to develop and implement those standards as well as typical product support standards we also talked about dealing with product selection evaluation by various methods and really we should just take a look at the specific objectives now because we as support providers helpdesk support whichever term your organization is using we seem to come across having to do more than just the tickets and and those support tasks that weve talked about in other lessons we often find ourselves responsible for evaluating technology products and services and setting the product standards for end-users within the organizations that were employed these tasks are typically more common for support groups that provide service to our internal users however sometimes s
