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welcome to ramco systems track field service and queries and quotes with ramco on demand erp service and queries allow you to track enquiries as well as feedback and complaints from customers prospects and leads these can be created and tracked by the call center personnel with provisions to flag to denote if follow-ups are required the maintain service enquiry screen allows you to record and query details such as the service category source of inquiry mode of inquiry customer details and the nature of the service required along with the items required once an inquiry is created you can view specifics about the inquiry using the mis reports you can also track if the follow-up has been completed based on the status of the document the maintain service quotations screen allows you to create quotes or respond to rfqs for the services offered by your organization once you submit a quotation the status of the quotation is booked as ordered this also helps you to analyze how many quotes hav