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hello and welcome to our overview of track at self-service video track itself service is the end-user web portal which allows end-users on a network to log in to their track at helpdesk system and log their own tickets for service requests or for problems that they're having or to check the status of their tickets that they've logged in the past they can also do things like search knowledgebase to look for solutions to issues or see the assets or computers that are assigned to them and the details about those systems depending on how your administrator has configured your system some of those options may or may not be available now as I mentioned before the self-service portal is a web portal and to get to that web portal you will usually have a URL that consists of a server name or a domain name and then a slash and then track it and then a slash and then self-service when you go to that URL you will then be taken to a login screen that looks something like this depending on how your...