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why for services the parent company of business evaluation services customer first and better market audits founded in 1996 my name is Charles Stiles Im the president and founder of mystery shopper services but you might know me best as the host of Food Networks mystery diners have a wonderful afternoon thank you one of the challenges that every business face is receiving actionable feedback from their guests you may think you know how your business is performing but unfortunately sure customers tell you youre only guessing if their perception of your services statistics reveal that ninety percent of consumers who have had a bad experience do not complain nor do they return of the remaining ten percent who do complain about any issue many are difficult to police regardless of any action you take leaving you in the dark unless you have a guest satisfaction feedback system available mystery shopper services offers an electronic comment card program allowing your customers the option