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hey guys today were here to discuss how to optimize the productivity of your team by choosing the right customer success software theres a so many options out there which one should you even see a demo which one should you skip once you see the demos how many should you see how should you be scoring each application what are you thinking about when youre seeing each of you should you prepare some questions in advance should they do a customized demo for you like whats going on how do you do this i invited gemma a video of customer success at chili piper to talk about how she and her team went through the process of selecting a customer success tool or software solution for their team in the aspiration of actually instead of throwing more bodies into taking care of customers how can they scale the team and so that was the premise well talk to her about the process what was the outcome what are our plans [Music] [Applause] [Music] gemma thank you so much for joining us youre very w
