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When negotiating a vendor contract, it’s crucial to include specific provisions unique to that agreement. Key considerations include defining the scope of services, which clarifies what the vendor will deliver, whether it's a custom technology or a service. This definition should eliminate misunderstandings. Additionally, establish performance standards or a service level agreement (SLA) that outlines the metrics for evaluating the vendor's delivery of contracted services. These elements ensure clarity and accountability in the vendor relationship.
