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doing a deal with a vendor negotiating a vendor contract theres some specific provisions in there that may be somewhat unique or someone a typical and not in all the other contracts you do so its important to have a bunch of a couple of things in mind when you do these contracts and make sure that theyre covered the first is really the scope of services that really means whats the vendor providing for you what are they going to do whether its theyre going to custom build a piece of technology for you theyre going to provide a service for you however whatever theyre going to deliver at the end of the day you need to make sure that thats very clearly defined so that theres no misunderstandings or lack of clarity around it the next thing you want to have is the performance standards or service level agreement what this essentially is is what are the metrics whats the means by which youre going to measure whether or not the vendor has provided what they are contracted to do the
