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redeeming a gift certificate in point-of-sale open a ticket place a couple of items on it and then proceed to the settlement screen now depending on your system configuration you may have a gift certificate inquiry at the top on the toolbar or it may be as a button right on the menu doesnt matter they perform the same function basically the gift certificate inquiry allows you to pick a member and show any gift certificates that that member has there is a new function available that you can put on the menu called credit inquiry now the difference here is the credit inquiry shows you everything regarding that member itll show you their credit book any gift certificates from any of the three gift certificate books and any prepaid services if you have prepaid services now the key with this gift certificate look up on the near the member is are you issuing the gift certificates linked to a specific member when a member gets a gift certificate if youre linking it to that member account th