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For servers, forgetting who ordered what can be a frustrating experience that impacts both guest satisfaction and tip potential. The speaker introduces the pivot point system as a solution to this common issue. This method involves numbering guests at a table based on their seating positions, allowing servers to efficiently remember orders without needing to ask the embarrassing question of who ordered what. It ensures consistency across the restaurant and aids all staff in understanding the system, streamlining order delivery and enhancing overall service quality.
