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In this video tutorial, the focus is on optimizing team productivity through the selection of the right customer success software. The host discusses various considerations such as how to choose which software demos to view, the number of demos to attend, and the criteria for evaluating each application. He emphasizes the need for preparation, including formulating questions in advance and the possibility of requesting customized demos. The conversation features Gemma from Chili Piper, who shares her experience with the software selection process aimed at scaling their customer support without merely increasing team size. The discussion will encompass both the process they followed and the outcomes of their selection.
