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on the strike action affecting southern trains has led to the cancellation of almost a thousand trains a day and as the disruption continues so does the frustration for commuters some tickets can cost up to 4,000 pounds a year so how can you claim compensation if youre affected heres our reporter mark ashdown if your train is delayed or cancelled youre entitled to your money back how much money depends on how delayed you are typically a delay of 30 minutes or more entitles you to the value of half a single journey back at the lay of an hour or more you can get a full refund of course it can depend on whats caused the delay but season ticket holders suffering consistent disruption might be entitled to even more money back the train operators passenger charter obliges them to refund you its an agreement of their commitment to you and they get refunded by network rail anyway for certain delays and cancellations its easy to do fill in a form online or download it print it and free po
