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[Music] everyone in aged care has the right to feel safe to help keep you safe the government has introduced the serious incident response scheme or sirs to reduce the potential risk of harm to aged care consumers sirs will protect your rights to Safe high quality Care harm can be caused by everyday risks or serious incidents serious incidents could be unreasonable use of force like kicking punching or rough handling unlawful sexual contact or inappropriate sexual conduct like stalking making sexual advances or unwanted touching psychological or emotional abuse like yelling name-calling or ignoring stealing or financial coercion by a staff member like stealing money or pressuring you to give money neglect like not giving you the care you need to stay well inappropriate use of restrictive practices like using physical force or medications to restrict your freedom or movement unexplained absence or a missing consumer or someone dying unexpectedly because they werent taken care of proper