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hello everyone thank you for joining us today my name is Jesse Richard and on behalf of ever bridge I'm excited to present this webinar protecting the digital customer experience when an IT issue strikes in this webinar will we will hear from Vince and Jeff ray on what companies are doing to prevent an IT issue from affecting the customer experience and why it still takes too much time to restore service when an IT incident or issue occurs the presentation will last for approximately 45 to 50 minutes and will be followed by a short Q&A session with a presenter we encourage everyone to participate and ask questions during the webinar you can submit your questions by typing in the questions widget and submitting to all panelists links to the slides are in the in the handout section of the GoToWebinar panel and the recording will be sent out early next week and as a reminder you can access all of our recordings on itt luring calm and now i would like to introduce you to our speaker vince...