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Jesse Richard welcomes viewers to a webinar discussing how companies can protect the digital customer experience during IT issues. Vince and Jeff Ray will share insights on preventing and resolving IT incidents that impact customer satisfaction. The presentation will last 45-50 minutes followed by a Q&A session. Viewers are encouraged to ask questions by typing them in the widget. Slides and recording links are provided, and all recordings are accessible on ITlearning.com. Now, introducing speaker Vince.
