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The video tutorial discusses the importance of writing a Standard Operating Procedure (SOP) as the last phase of a project. An SOP is a document listing the best practices of a process step by step, which all operators must follow for standardization in business. In service operations, creating an SOP for newly designed processes is crucial for process improvement. The video provides an SOP Excel template for viewers to download and offers instructions for creating an SOP, including clarifying the target process. Additionally, viewers are encouraged to contact the Lean Sigma Black Belt, Mike Negami, for project assistance.