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hello my name is Daniel Selmon im im going to show you the cognitive call center demo that Ive built this is a demo that shows IBM operational decision manager decision server insights integrated with some whats on cognitive services so what youre seeing here is kind of the mopped up and user interface it allows you to purchase some products but also interact with the the company either through placing a voice call or by sending text messages so the first thing Im going to do is kind of identify myself to the whip to the website and some sort of simple login process call myself pizza and i also have open here the alerts dashboard which is kind of a mocked-up UI that might be used by a call center rep you know thats monitoring this customer interaction and i also have a real-time map display that shows me where all my customers are geographically but also their sentiment so if theyre gray there china neutral if theyre green theyre happy and if theyre red theyre Im happy Im