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hey everyone my name is David Dyke and Im a technology workflows architect for our TMT telecommunications media and Technology verticals here at servicenow today Im going to talk about unleashing the power of I.T with the servicenow platform and show you a really cool demonstration about how we can accomplish this before I get started with todays demonstration I always like to talk about the business imperatives that were docHubing for our customers in 2023 were helping our customers reduce costs automate and optimize their operations accelerate their digital transformation enable new business models optimize technology Investments and those are just the top five that I picked I actually could have added more for todays demonstration were in one of my favorite instances of service now its the one thats integrated with my lab environment and in this case were going to take on the persona of a managed service provider who offers a service of managing Azure ad for their customer