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how to change a flight reservation role play airline agent and customer thank you for calling zenith airline my name is claudia how may i help you hello i have a ticket for a flight later this month and i would like to reschedule i understand sir may i have your flight number and the day of your departure day of departure is the day you are leaving on a trip im not sure about the flight number but its scheduled to depart at 6 30 a.m on the 27th all right may i have your last name please my last name is donaldson thank you mr donaldson this should only take a minute okay mr donaldson would you like to change your flight time or change the travel date actually i would like to change both if possible i understand which day would you like to travel the next day the 28th do you have any afternoon flights i will check on that for you sir thank you unfortunately our afternoon flights at 1 40 and 310 are both full oh those are all booked up hmm i see let me just check t