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In this tutorial, listeners will engage with various recordings and must answer questions based on what they hear. The recordings will only be played once, and participants should write their answers in the provided booklet. After completing the listening section, there will be a 10-minute period to transfer answers to an answer sheet. The first recording features a woman contacting a travel agency to book a holiday. Listeners are instructed to focus on answering questions 1 to 7 as the conversation unfolds. The agent’s name is Darren, and he begins by gathering the caller's name, which is Anna Greaves, confirming the spelling.
